Privacy Policy - OTAKU CLOTHING

At OTAKU, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you shop with us.

1. Information We Collect

When you place an order with us, we may collect the following information to process and deliver your order:

Name
Address
Phone number
Email address

We do not collect or store credit/debit card details, as all payments are made via Cash on Delivery or Bank Transfer.

2. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Contact you about your orders, delivery updates, or returns
Provide customer support
Improve our services and, if required in the future, share promotional updates or offers (with your consent)

3. Sharing Your Information with Third Parties

We respect your privacy and only share your information when necessary:

Delivery Partners: We provide your name, address, and phone number to our trusted delivery companies to complete your order.
We do not sell or rent your personal information to third parties.
Currently, we do not use analytics or advertising tools like Google Analytics or Facebook Pixel.

4. Data Protection

We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure.

5. Your Rights

You have the right to:

Request access to your personal information we hold
Request correction or deletion of your data
Withdraw consent for marketing communications at any time

To exercise these rights, please contact us via WhatsApp or email using the details below.

6. Retention of Data

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.